Complaint resolution service publishes case studies, recall information and consumer news.

Graco® Contempo™ Highchairs and the United States Consumer Product Safety Commission have issued a recall for 100,000 highchairs because of a potential collapsing hazard. According to the company and the government agency, there have been 18 reports to date of the chairs collapsing with a child in them. Several resulted in minor injuries and seem to occur if the chair is not fully opened and locked into place.

The Contempo™ highchairs have an “A” frame design. The highchairs feature six height adjustment positions and three recline positions. The recalled highchairs have model numbers that begin with 3800, 3803, 3804, 3805, 3810 and 3811 followed by a three letter fashion code. Model numbers included in the recall include: 3800COU, 3800DRB, 3800FMT, 3800GGG, 3800GRM, 3800HEM, 3800JEN, 3800LEG, 3800MNS, 3800OWD, 3800SND, 3800TFE, 3800RIT, 3803HRL, 3804CNR, 3805BDA, 3810PEW, 3810PST and 3811PST. The highchairs were manufactured from October 27, 2005 through November 22, 2006. The model number and manufacturing date are printed underneath the snack tray of these highchairs.

The company is offering consumers a free repair kit. The company also advises consumers that they can continue using the chair but not to place a child in the chair until the chair is fully opened and a clicking sound is heard.

To talk with a Graco representative about this recall, call toll-free at (877) 445-1312 anytime.

Posted under Recalls

Children products manufacturer Graco was fined $4 million and was compelled to recall more than a million units of swings, beds and other equipment for children sold between 1991 and 2003.

The Consumer Product Safety Commission’s fine, which can be appealed, was levied after the company failed to disclose hundreds of injuries related to 16 products. Graco Children’s Products is now owned by Newell Rubbermaid, which did not own the company when the disclosures were required to take place. CPSC Chairman Hal Stratton praised the company, saying, “The action taken by Newell Rubbermaid to identify these critical safety failures by companies they purchased and take the necessary measures to improve product safety is a positive step that other companies should follow.”

Consumers who own a Graco product can visit the CPSC’s web site to determine if the product is part of the recall.

Posted under Customer Service, Recalls