A settlement in a class action suit between Netflix and millions of subscribers is in jeopardy because consumer and government advocates believe the settlement is more marketing ploy than compensation.
Under the proposed settlement, Netflix subscribers would be allowed to upgrade their membership to the next highest tier at no additional cost for a certain period of time, typically 30 days. At the end of that time, the consumer must proactively contact Netflix and downgrade their service or face being charged for the higher level of service in future months.
Posted under Customer Service
This post was written by George Bounacos on April 12, 2006
