Jitterbug Cell Phones made by Samsung may fail to dial 911 in an out of service area. This poses a tremendous risk to the user base of this model- elderly who need a simple phone in case of an emergency.
As many as 160,000 Jitterbug Phones may have this problem, the model numbers to look out for are SPH-a110 and SPH-a120 with standard key pads and version BB14 software. The phones were manufactured between March 2008 and May 2009. This recall does not apply to any other Samsung phones.
While Samsung and Jitterbug are directly contacting consumers to schedule a free software upgrade, consumers should call Samsung directly if they have not been called.
For additional information, contact Samsung toll-free at (866) 304-4980 between 7 a.m. and 9 p.m. CT Monday through Friday, and on Saturday between 9 a.m. and 6 p.m. CT, or visit www.samsung.com
This post was written by eric on May 26, 2009
