Complaint resolution service publishes case studies, recall information and consumer news.

Jitterbug Cell Phones made by Samsung may fail to dial 911 in an out of service area.  This poses a tremendous risk to the user base of this model- elderly who need a simple phone in case of an emergency.

As many as 160,000 Jitterbug Phones may have this problem, the model numbers to look out for are  SPH-a110 and SPH-a120 with standard key pads and version BB14 software.  The phones were manufactured between March 2008 and May 2009.  This recall does not apply to any other Samsung phones.

While Samsung and Jitterbug are directly contacting consumers to schedule a free software upgrade, consumers should call Samsung directly if they have not been called.

For additional information, contact Samsung toll-free at (866) 304-4980 between 7 a.m. and 9 p.m. CT Monday through Friday, and on Saturday between 9 a.m. and 6 p.m. CT, or visit  www.samsung.com

Posted under Products, Safety

Utah based Skywalker Holdings has recalled 60,000 of their 13-foot Square Trampolines.  Straps which support the top of the trampoline’s enclosure can fail, resulting in a drop of the protective barrier that may lead to users falling off of the trampoline during use.

The recalled product is the 13-foot Square Trampoline and Enclosure Combo.  You can tell if your product is included in the recall by the blue spring pads, black net enclosure, and jumping mat (you can also refer to the photograph below).  “Skywalker Holdings” is printed on a label located under the jumping mat and on the enclosure net.

There have been 250 reported cases of the straps breaking, the trampoline was sold in specialty stores and major retailers nationwide and online from January 2007 through February 2009 for between $400 and $600.  If you own this model you should immediately stop use and contact Skywalker Holdings for a free repair kit.

For additional information, contact Skywalker Holdings toll-free at (866) 603-5867 between 8 a.m. and 5 p.m. MT Monday through Friday, or visit the company’s Web site at www.skywalkertrampolines.com

Posted under Recalls, Safety