Market research company JD Power has released its report on residential consumer satisfaction with telephone companies, and the results may surprise you.
Power broke its results into 4 geographical areas. Cablevision (East), Bright House (South), WideOpenWest, aka, WOW! (North Central) and Cox (West) were all top dogs. Many were cited for customer service, billing and similar best of breed practices.
What might surpise folks: traditional phone companies aren’t there. As phone service becomes a commodity bundled with cable, Internet and other services, make sure to study reports like Powers’ to ensure you are not using your parent’s phone company, when your grandchildren’s phone company may have better service.
Posted under Customer Service
This post was written by C.J. Graham on September 10, 2008
